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WELCOME

Welcome to Discover Seoul Pass

Discover Seoul Pass offers information about tourist attractions, as well as various benefits and services for international tourists visiting Seoul for a more convenient trip. For even better service, please enter the additional information.

Please enter additional information at the next step to complete your account registration.

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Year of birth
1994
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Gender
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Privacy Policy

Seoul Tourism Organization’s www.discoverseoulpass.com (hereafter ‘Discover Seoul Pass’) has established the following handling policy in order to protect the personal information and rights of users and handle any user complaints relating to personal information in a smooth and efficient manner.

Discover Seoul Pass shall provide a notice in the form of a website notice (or as the case may be, an individual notice) upon the amendment of this Personal Information Handling Policy.

○ This Policy shall take effect on February 28, 2018.


1. Purpose of Personal Information Management
The purpose of this Policy by Discover Seoul Pass is as follows. The processed personal information shall not be used for purposes other than set forth below, and if the purpose of use is modified, prior consent shall be obtained.

A. Homepage membership and management
Personal information shall be processed for the purpose of confirming membership subscription intent, checking and authorizing personal identity in connection with the membership service provision, maintaining and managing membership qualifications, confirming one’s identity upon the implementation of the limited self-identity confirmation policy, preventing unfair service utilization, providing various notices, preserving a record for dispute resolution, etc.

B. Management of customer complaints
Personal information shall be processed for the purpose of checking the identity of a complaint petitioner, confirming the details of a complaint, providing a notice for fact investigation, notifying the complaint handling result, etc.



C. Provision of goods or services
Personal information shall be processed for the purpose of the provision of services, contents, payment and settlement, etc.

D. Utilization for marketing and advertising
Personal information shall be processed for the purpose of offering information on events and advertising and encouraging participation, finding out access frequency, or deriving the statistics on the user’s service utilization, etc.



2. Personal Information File Status
The handling purposes of personal information files registered and disclosed by Discover Seoul Pass in line with Article 32 of Personal Information Protection Act shall be as follows.

1. Personal Information File Name: Member Information
- Personal Information Contents: E-mail, Cell Phone Number, Password, Sign In ID, Gender, Name, Service Use Records, Access Log, Cookies, Access IP Information, Payment Records 
- Collection Method: Website
- Basis of Retention: Necessary Information for using Discover Seoul Pass
- Period of Retention: 7 years
- Applicable Laws and Regulations: Records concerning credit information collection/handling and use: 3 years, Records concerning consumer complaints and handling of disputes: 3 years

※ The personal information file registration disclosure by Discover Seoul Pass is available at the support portal for personal information protection by the Ministry of Public Administration and Security (www.privacy.go.kr) -> Personal Information Complaint -> Demand of Personal Information Access, etc. -> Personal Information File List Search Menu



3. Personal Information Handling and Retention Period

1. Discover Seoul Pass shall handle and keep personal information for the relevant retention and utilization period under the applicable laws and regulations or for the specific period consented to by the information owner at the time of personal information collection.




2. Personal information handling and retention period for each category shall be as follows:
Personal information relating to website membership registration and management shall be kept and utilized for the abovementioned utilization purposes for five (3) years from the collection and utilization consent date.
Records concerning consumer complaints and handling of disputes: 3 years



4. Information Owner and Legal Representation’s Rights, Obligations, and Exercise Methods
The user, as the personal information owner, shall be entitled to exercise the following rights.

1. The user can at any time make a request to Seoul Tourism Organization to inspect, correct, delete, or suspend the management of personal information.
2. In accordance with Paragraph 1, the user can execute the exercising of their rights in writing, via electronic email, facsimile (fax), etc., in line with Paragraph 41 Article 1 of the Enforcement Decree of Personal Information Protection Act and Seoul Tourism Organization shall immediately implement a relevant measure.
3. The exercising of rights in accordance with Paragraph 1 may be executed through a representative, such as a legal representative or a person with power of attorney from the information owner. In the latter case, the power of attorney must be presented in line with Attachment No. 11 Power of Attorney Form of Enforcement Decree of Personal Information Protection Act.
4. Upon the request to inspect or suspend the management of personal information, the information owner’s rights may be restricted according to Chapter 5, Article 35 and Chapter 2, Article 37 of the Personal Information Protection Act.
5. If the user files a request to correct or delete personal information, deletion cannot be requested if the collection of this personal information is specified in a different law.
6. Upon the request to inspect, correct, delete, or suspend the management of personal information by the owner of the information, Seoul Tourism Organization will verify whether the request was made by the owner or a legal representative.

5. Personal Information Items Being Managed
Discover Seoul Pass manages the following list of personal information items.

1. Website Membership Registration and Management
- Necessary items: E-mail, Cell Phone Number, Password, Sign In ID, Gender, Name, Service Use Records, Access Log, Cookies, Access IP Information, Payment Records
- Optional categories:


6. Destruction of Personal Information
When personal information becomes unnecessary as its management purpose is achieved, Discover Seoul Pass shall destroy the information without delay. The destruction procedure, deadline, and methods shall be as follows.

- Destruction procedure
Once the management purpose is achieved, the information input by the user shall be transferred to a separate DB (in the case of paper, a separate document) and stored for a certain period in line with the internal policy and other relevant laws and regulations or immediately destroyed. In this case, the personal information transferred to DB shall not be utilized for any purpose other than the one stipulated in the relevant laws and regulations.
- Destruction deadline
The user’s personal information shall be destroyed within five (5) days of the expiration date of the storage period when the personal information ownership period expires, or within five (5) days of the date when the handling of personal information is deemed unnecessary in the case that the pertinent personal information is rendered unnecessary due to the purpose of the personal information handling being achieved, pertinent service discontinuation, business termination, etc.
- Destruction method
The information stored in an electronic file format shall be destroyed in a way that prevents the personal information from being recovered and recycled.


7. Automatic personal information collection equipment installation/operation and refusal

1. Seoul Tourism Organization saves usage information and frequently used cookies to provide personalized services to its customers.
2. Cookies are small amounts of information that a website’s server (http) sends to the user’s computer browser and they may be saved on the user’s computer hard disk.
A. Purpose of using cookies: To provide optimized information for the user based on the assessment of the user’s service and website visitation and usage patterns, popular searches, usage of a safe connection, etc.
B. Installation/operation and refusal of cookies: the user can refuse to consent to using cookies through their web browser privacy settings.
C. By refusing to consent to the use of cookies, the user may experience difficulties in obtaining optimized information.

8. Personal Information Protection Manager

1. Discover Seoul Pass appoints the personal information protection manager as below. They are responsible for the supervision of personal information management and they handle any personal information owner complaints and damage relief related to the management of personal information.

▶ Personal information protection manager
Department: Strategic and Business Team
Contact Information: 02-3788-8136, discoverseoul@seoulwelcome.com, 02-3788-0888
※ You will be referred to the personal information protection department.


▶ Personal information protection department
Department: Strategic and Business Team
Contact person: Staff
Contact Number: discoverseoul@seoulwelcome.com

② The information owner may make an inquiry regarding any personal information protection, complaint handling, damage relief, etc. in connection with the service (or business) utilization of Discover Seoul Pass to the personal information protection manager and department. Discover Seoul Pass shall reply and implement a measure with respect to the information owner inquiry without undue delay.



9. Change in Personal Information Handling Policy
This Personal Information Handling Policy shall become effective on the implementation date and if it is amended, removed or corrected in line with the relevant laws and regulations and guidelines, it shall be published via a notice seven (7) days prior to the amendment implementation.


10. Personal Information Security Measures
In accordance with Article 29 of the Personal Information Protection Act, Discover Seoul Pass takes the following technological/managerial and physical measures in order to enhance security.

1. Minimum number of personal information management staff and training
The minimum number of staff shall be appointed for the exclusive task of handling personal information.

2. Access record storage and forgery and falsification prevention
The personal information handling system access record will be stored and managed for at least six (6) months and the security function will be utilized so that the access record cannot be forged, falsified, stolen or lost.

3. Personal information access restriction
Personal information access control measures are implemented by granting, changing or eliminating the access authority to the database system that processes personal information and the access block system is utilized to control any unauthorized external access.